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How and when can I get a refund for my membership plan?
How and when can I get a refund for my membership plan?
Written by MOC
Updated over a week ago

We understand that circumstances can change and you might be wondering about the possibility of getting a refund for your BillTrim membership. While our primary aim is to help you save money and make bill management hassle-free, we realize that it's important to clarify the details about refunds.

What Are the Guaranteed Savings?

Before we delve into the refund process, let's review the guaranteed savings you should expect with each of our membership plans.

BillTrim Premium

Guaranteed Savings: $300+

BillTrim Starter

Guaranteed Savings: $150+

These savings guarantees set the stage for our refund policy.

Refund Eligibility Criteria

You are eligible for a refund in the following scenarios:

Not Meeting Guaranteed Savings: If we are unable to save you at least the guaranteed amount based on your plan (either $300+ for Premium or $150+ for Starter), then you may qualify for a refund.

Service Issues: If you face any ongoing and unresolved issues with the services provided that result in your inability to realize savings, a refund may be granted.

How to Request a Refund

If you believe you meet the criteria for a refund, here's how you can request one:

Contact Customer Support: The first step in the refund process is to contact our 24/7 customer support for Premium members or use the available customer support channels for Starter members.

Provide Details: Be prepared to provide all necessary details and evidence to support your refund claim.

Wait for Review: Once you've submitted your request and evidence, we'll review the situation. This process can take up to 7-14 business days.

Refund Approval: If your refund request is approved, the amount will be credited back to your original payment method within a certain number of business days, as per standard banking procedures.

Timeframe for Refund Requests

Please note that refund requests must be submitted within a certain timeframe after you realize that you have not met the guaranteed savings. This timeframe can vary but is generally within 30 days of the realization. Check the detailed terms and conditions for exact time limits.

Final Thoughts

Our goal at BillTrim is to help you save money and make your life easier. We stand by our guarantees, and if we're unable to deliver, we believe it's only fair that you should receive a refund.

For any further questions, don't hesitate to reach out to our customer support. We're here to help! 🎉

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